Customized Workshops
Our workshops are designed to give your organization a powerful edge. The approach taken in all of our workshops is both interactive and skill based. We custom design workshops to meet your specific needs, but here are three workshops that we have facilitated again and again with resounding success.
Time Management Workshop Series
Many people in business work many more hours than they prefer and still feel they are not getting enough done. If you are running hard, working too many hours and wishing you had more time, this workshop will help you stand back and take stock.
Almost everyone knows that you should prioritize your activities, and
complete urgent/critical/important tasks each day. Almost everyone knows
that planning your day makes more sense than letting others do your planning
for you. Everyone knows, but very few do. Why? This hands-on, practical
process will reveal the keys to being more effective at reaching the important
goals in your business and your life.
Participate in this interactive workshop series and look at what's working
in your time management and what's not. We will offer powerful insights,
strategies and tactics to get control of your time and productivity.
"Though provoking; you did an excellent job of taking abstract concepts and making them clear."
Kristyn Seltzer Camden Library
"I was skeptical at first, but was amazed and pleasantly surprised at how helpful and insightful the program was. Thank you! Much food for thought!"
Communicate with Impact — A Personalized Communication Workshop
Over the years having conducted many organizational assessments, certain themes appear over and over again. It probably comes as no surprise that lack of effective communication is cited as one of the biggest issues in business today. With email, voice mail, and an endless assortment of ways to stay in touch why is communication such a problem? Everyone understands just how important good communication is, yet few get it right.
This exciting half day workshop has been designed to offer new perspectives and practical ways to improve your communication and be heard. Everyone has a unique behavioral style. Style differences will often shut down communication between people. Once you learn how to understand the differences and adapt you will open the door to better relationships by getting your message across in a way that will be heard. This workshop takes advantage of a unique, personalized assessment and offers a safe environment to start practicing new ways of communicating.
The ability to interact effectively is critical to achieving individual, team and organizational success. Participation in this workshop will be eye opening.
What are our clients are saying. . . .
"There was so much to think about. This was REALLY well put together- excellent use of my time. Best workshop I've been to in recent memory"
Emily Carey, Rutgers University
"Thank you for a wonderful workshop. You did an extraordinary job presenting complex material in a limited amount of time. I have participated in a number of professional seminars and workshops during my career and yours was one of the finest. You obviously have a mastery of your topic and its supporting theories, which you were able to relate completely to your audience. While the subject of self-evaluation is inherently stressful, you crafted a process of revelation that was understandable and fun."
Michael J. Russell
New Jersey Library Association Emerging Leaders program
Customer Service Workshop Series
Customer Service can mean the difference between success and failure in business. Unfortunately in many companies, the customer has become a low priority with everything else going on. When people are not treated according to their expectations, they take their business elsewhere. What's more, they usually relate their bad experiences to as many as ten other people. The question is not whether to improve your company's service standard, but how.
Excellence in Customer Service pays off on the bottom line. A few of the key topics addressed in this vital workshop include:
- What Does the Customer Really Want?
- What Does Customer Service Really Mean?
- Understanding Human Behavior
- Art of Satisfying Customers
- Cultivating Customer Loyalty
- Effective Communication
- The Art of Listening
- Handling Complaints and Mastering Difficult Situations
- Becoming an Excellent Service Provider
Let us develop a customized workshop to meet your specific needs.
Call Princeton Performance Dynamics at 609-924-9399 now to
find out how we can structure a workshop to meet the needs in your organization